Frequently Asked Questions
Expert answers to your most common beauty and shopping inquiries.
How can I track my Elizabeth Arden order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status in real-time.
What is your return policy for skincare and cosmetics?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by the original receipt or packing slip.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not test our products or ingredients on animals, except in the rare instances where required by law. We are committed to the elimination of animal testing and use safe, non-animal alternatives to ensure product efficacy.
How do I determine the right Ceramide capsule for my skin type?
Each of our Ceramide capsules targets specific concerns: Advanced for daily anti-aging, Retinol for nighttime smoothing, Vitamin C for brightening, and Hyaluronic Acid for hydration. You can consult our online Skin Advisor for a personalized recommendation.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international purchases, please visit our global site to find an authorized retailer or local distributor in your region.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Afterpay for your convenience.