Returns & Exchanges
At Elizabeth Arden, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return any unopened and unused items within 30 days of the original purchase date for a full refund.
Initiate Your Return
Contact our Customer Excellence team or visit our online returns portal with your order number and email address to start the process.
Pack Your Items
Securely place the products in their original packaging, ensuring all promotional items and samples included with the purchase are also returned.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package, removing any old shipping marks.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing